Payment and Cancellation Policies

For Individual:

  • 14 days prior to guests check in.

For groups (10 rooms and more):

  • 30 days prior to check in.

All reservations for special Holiday periods such the period of last week of December and the Easter Week must be prepaid 30 days in advance without exception, and this period cannot be fragmented.

Checks and deposits should be made out to:
Distriuidora Jones H. Aeropuerto, S.A.
Deposited in the: Banco de Costa Rica
Dollar account: 205-0015698-1 902325356
Cuenta Cliente: 15201205001569816
Identification number of the company: 3- 101 – 034719160068

Please follow up with a copy of the deposit via fax, or mail your agency cheque to Sales Office- P. O. BOX 20-4050 Alajuela, Costa Rica.

Cancellation and Refund policies.
All cancellations must be received in writing via fax or email by the sales & reservations department. Fax 2433 7933

  • Cancellations received prior to the prepayment date there will be no charge.
  • Cancellations not received prior to the prepayment date will result a penalty fee as follows.

For individuals:

  • Before 3 days to arrival date 50% of the 1st nights.
  • After 3 days to arrival date 100% of the price the 1st night.

For groups (10rooms and more):

  • Before 15 days to arrival date 50%
  • After 15 days to arrival date 100%.
  • The same applies for "No Shows" 100%.

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